Frequently Asked Questions

Eligibility and setting up your payment plan

What type of treatment can I use a MyHealthCare payment plan for?

MyHealthCare Payment Plans can be used for a wide range of healthcare and allied health treatment. It is recommended that you contact your preferred provider to see if a payment plan can be tailored to your treatment.

How do I know if I will be eligible for a MyHealthCare payment plan?

To be a responsible party (the patient and/or person responsible for paying the plan) you need to be over 18, an Australian citizen, employed and not subject to any debt or bankruptcy agreements.

What do I need to be aware of when considering different payment plan options?

When considering any over-time payment option, it’s important to consider manageability of payments. You should also be aware that some payment plans are consumer credit so may charge additional fees, interest (if not paid within an interest free period), account keeping fees etc.

Is a MyHealthCare payment plan a credit contract?

MyHealthCare is simple direct debit payment plan – not a credit product. Unlike credit or personal loan options, you won’t be charged interest on your treatment or go through complex credit checks or be asked to provide detailed financial information.

How do I setup a MyHealthCare payment plan?

  • When you are presented with your treatment plan, enquire if a MyHealthCare Payment Plan can be tailored to your treatment.
  • Together with your treatment provider decide on the payment plan details including the deposit, amount and frequency of payments.
  • Complete the simple, direct debit form. There’s no need for credit checks or detailed financial information.
  • You can begin your treatment straight away and your payments begin. Simple. No hassle, no fuss.

What time will my payments be debited?

Direct debits can be processed anytime from midnight on the morning of your scheduled debit date. We suggest having the funds available in the account the night before any due date.

Note: If your direct debit date falls on a public holiday or the weekend, it will be processed the next business day. If for any reason a debit does not occur on a scheduled date, please leave funds available until the payment is debited.

Can I add further treatment to my existing MyHealthCare payment plan?

Yes, simply talk to your treatment provider about adding additional treatment to an existing payment plan.

How do I know which practices offer MyHealthCare?

It’s best to contact your preferred provider (for privacy reasons we do not disclose clinic details) and discuss whether a payment plan is available for your treatment. In some instances, they may have information regarding MyHealthCare on their website or you can simply give them a call.

What if my preferred clinic doesn’t offer MyHealthCare payment plans?

We will happily reach out your preferred clinic to discuss offering MyHealthCare payment plans as a payment option for their clinic. Simply click here, submit the clinic details and one of our team will contact them directly.

Making changes to an existing plan or updating details

When do I receive my payment plan statements?

You are emailed your payment plan statement on the 5th of each month.

Can I pay early without fees or make a lump sum payment?

You can make lump sum or additional payments directly to the clinic to MyHealthCare at no additional costs. If you choose to pay the outstanding balance on your account early, there are no fees or penalties.

How do I change my bank or credit card details?

Download and complete a Change of Details Form here. Once completed, scan (or use your smart phone to take photo) and email the signed form to

Please allow 3 business days for the change to be processed. We will email you to confirm when the changes are made.

Can I change the date of my repayments?

If you need to change the date of your regular repayments, please contact our customer relations team on 1300 186 404. They will be happy to assist.

Security and safe guards

What happens with my personal information?

The security of your personal information is of utmost importance to us. Our payment platform offers 128 bit SSL encryption and a number of other industry leading safeguards to ensure your data is sent and stored securely.

Do you take steps to ensure your team and company are abiding by industry standards?

We take steps to ensure our team are following industry best practice including the membership accreditation of all our payment plans consultants with the Australian Institute of Credit Management.

What do I do if I have a dispute that I can’t resolve directly with MyHealthCare?

We are a business member of the Australian Financial Complaints Authority (AFCA) which is the independent ombudsman. You can contact them via their website here, and they will facilitate a resolution if you are unable to resolve a dispute directly.

Have another question not answered in our FAQ?

You can call and speak to one of our friendly customer relations team on 1300 186 404 or email