Frequently Asked Questions

MyHealthCare Payment Plans can be used for a wide range of healthcare and allied health treatment. It is recommended that you contact your preferred provider to see if a payment plan can be tailored to your treatment.

To be a responsible party (the patient and/or person responsible for paying the plan) you need to be over 18, an Australian citizen, employed and not subject to any debt or bankruptcy agreements.

When considering any over-time payment option, it’s important to consider manageability of payments. You should also be aware that some payment plans are consumer credit so may charge additional fees, interest (if not paid within an interest free period), account keeping fees etc.

MyHealthCare is simple direct debit payment plan – not a credit product. Unlike credit or personal loan options, you won’t be charged interest on your treatment or go through complex credit checks or be asked to provide detailed financial information.

• When you are presented with your treatment plan, enquire if a MyHealthCare Payment Plan can be tailored to your treatment.
• Together with your treatment provider decide on the payment plan details including the deposit, amount and frequency of payments.
• Complete the simple, direct debit form. There’s no need for credit checks or detailed financial information.
• You can begin your treatment straight away and your payments begin. Simple. No hassle, no fuss.

Direct debits can be processed anytime from midnight on the morning of your scheduled debit date. We suggest having the funds available in the account the night before any due date.

Note: If your direct debit date falls on a public holiday or the weekend, it will be processed the next business day. If for any reason a debit does not occur on a scheduled date, please leave funds available until the payment is debited.

Yes, simply talk to your treatment provider about adding additional treatment to an existing payment plan.

It’s best to contact your preferred provider (for privacy reasons we do not disclose clinic details) and discuss whether a payment plan is available for your treatment. In some instances, they may have information regarding MyHealthCare on their website or you can simply give them a call.

We will happily reach out your preferred clinic to discuss offering MyHealthCare payment plans as a payment option for their clinic. Simply click here, submit the clinic details and one of our team will contact them directly.

You are emailed your payment plan statement on the 5th of each month.

You can make lump sum or additional payments directly to the clinic to MyHealthCare at no additional costs. If you choose to pay the outstanding balance on your account early, there are no fees or penalties.

Download and complete a Change of Details Form here. Once completed, scan (or use your smart phone to take photo) and email the signed form to customerrelations@myhealthcarepayplans.com.au.

Please allow 3 business days for the change to be processed. We will email you to confirm when the changes are made.

If you need to change the date of your regular repayments, please contact our customer relations team on 1300 186 404. They will be happy to assist.

The security of your personal information is of utmost importance to us. Our payment platform offers 128 bit SSL encryption and a number of other industry leading safeguards to ensure your data is sent and stored securely.

We take steps to ensure our team are following industry best practice including the membership accreditation of all our payment plans consultants with the Australian Institute of Credit Management.

We are a business member of the Australian Financial Complaints Authority (AFCA) which is the independent ombudsman. You can contact them via their website here, and they will facilitate a resolution if you are unable to resolve a dispute directly.